Shipping policy

Welcome to our shipping policy page. We are committed to providing you with reliable, efficient, and transparent shipping services from China to destinations around the world. This policy outlines important information about our shipping process, timelines, costs, and related details to help you make informed purchases.

1. Shipping Destinations

We ship to most countries and regions worldwide. However, due to local regulations, customs restrictions, or logistical limitations, some remote areas or specific countries may not be eligible for delivery. You can check the availability of shipping to your destination during the checkout process by entering your shipping address. If your location is unavailable, we will notify you promptly and provide alternative solutions if possible.

2. Shipping Methods & Delivery Times

We cooperate with reputable international logistics carriers (such as China Post, DHL, FedEx, UPS, and SF International) to ensure your packages are delivered safely and on time. The shipping method and delivery time depend on your destination, package weight, and selected service. Below is a general guide to our most common shipping methods:
Shipping Method
Delivery Time (Estimated)
Applicable Scenarios
Standard Shipping (China Post Registered Air Mail)
15-35 business days
Small packages (≤2kg), cost-effective option for non-urgent orders
Express Shipping (DHL/FedEx/UPS)
3-7 business days
All package sizes, urgent orders, time-sensitive items
ePacket
7-15 business days
Lightweight packages (≤2kg) to major countries (US, EU, Japan, etc.)
Note: Delivery times are estimates only and may be affected by factors beyond our control, including customs clearance delays, local postal strikes, public holidays, and international transportation disruptions. We will provide a tracking number for all orders so you can monitor the status of your package in real time.

3. Shipping Costs

Shipping costs are calculated based on the weight and volume of your package, your shipping destination, and the selected shipping method. The exact shipping fee will be automatically calculated and displayed at the checkout page after you enter your shipping address and select your preferred shipping method.
We occasionally offer free shipping promotions for orders that meet a certain minimum purchase amount. Please check our homepage or promotional announcements for the latest free shipping offers. Free shipping is usually applicable to Standard Shipping only, unless otherwise specified.

4. Order Processing Time

All orders are processed within 1-3 business days (Monday to Friday, excluding Chinese public holidays) after payment is confirmed. Processing time includes order verification, product inspection, packaging, and handover to the logistics carrier. If your order contains customized or pre-order items, the processing time may be extended, and we will notify you of the expected processing time on the product page or via email.

5. Customs & Duties

As a cross-border e-commerce seller, we comply with all international trade regulations and customs requirements. Please note that your package may be subject to customs duties, taxes, or other fees imposed by your country/region's customs authorities. These fees are the responsibility of the recipient (you) and are not included in the product price or shipping cost.
We will declare the package truthfully (based on the product's actual value and description) to ensure smooth customs clearance. However, we cannot predict or control the amount of customs duties/taxes, as they vary by country/region and depend on local regulations. If you have questions about customs fees, we recommend contacting your local customs office for more information.
If the package is held by customs due to incomplete information or non-compliance with local regulations, we will assist you in providing the necessary documents (such as invoice, product certificate) to facilitate clearance. However, any additional fees incurred due to recipient non-cooperation or incorrect information will be the recipient's responsibility.

6. Package Tracking

Once your order is shipped, we will send a shipping confirmation email to your registered email address, which includes a unique tracking number and a link to track your package. You can also check the order status and tracking information by logging into your account on our website and navigating to the "My Orders" section.
Tracking information may take 1-2 business days to be updated by the logistics carrier, so please be patient if you do not see real-time updates immediately after receiving the shipping confirmation.

7. Lost or Damaged Packages

We take great care in packaging your items to ensure they arrive in good condition. If your package is lost or damaged during transit, please contact our customer service team within 30 days of the shipping date, providing your order number, tracking number, and photos of the damaged package (if applicable). We will investigate the issue with the logistics carrier and provide a solution, which may include a full refund, replacement of the item, or reshipping, depending on the situation.
Note: We are not responsible for lost or damaged packages caused by incorrect shipping addresses, recipient non-receipt (e.g., missed delivery attempts), or customs seizure due to prohibited items.

8. Prohibited & Restricted Items

We strictly prohibit the shipment of items that are illegal, dangerous, or violate international shipping regulations or local laws of the destination country/region. Examples of prohibited items include (but are not limited to):
  • Dangerous goods (explosives, flammables, toxic substances, etc.)
  • Illegal drugs, tobacco, and alcohol (where prohibited)
  • Counterfeit products, infringing goods, or pirated items
  • Live animals, plants, and perishable goods
  • Weapons, ammunition, and related accessories
  • Items prohibited by local customs (e.g., certain electronics, food, or cosmetics in specific countries)
If your order contains prohibited or restricted items, we reserve the right to cancel the order, refund the product price (excluding any processing or shipping fees), and refuse to ship the item. We are not liable for any losses caused by non-compliance with this policy.

9. Changes & Cancellations

If you need to change your shipping address or cancel your order after payment, please contact our customer service team immediately. We can only make changes or cancel the order if it has not yet been processed or shipped. Once the order is shipped, we cannot modify the shipping address or cancel the order, and you will need to follow the return process (if applicable) after receiving the package.

10. Contact Us

If you have any questions, concerns, or need assistance with shipping, please contact our customer service team via:
  • Email: service@koopros.com
We will respond to your inquiry within 24-48 business hours and do our best to resolve any issues promptly.
Last Updated: May 1st, 2026
This Shipping Policy is subject to change without prior notice. The latest version will always be displayed on our website, and your purchase constitutes acceptance of the current policy.